Front Office Executive

About the role

We are seeking a professional Front Office Executive to join the Front Office team at Best Western Plus Kathmandu Hotel. The role involves overseeing daily front desk operations and ensuring a high standard of guest service in a modern, internationally affiliated hotel.

Key responsibilities

• Manage and support day‑to‑day Front Office operations.
• Ensure efficient guest check‑in and check‑out procedures.
• Handle guest inquiries, requests, and complaints professionally.
• Maintain excellent guest relations and high satisfaction levels.
• Coordinate closely with Housekeeping, Reservations, F&B, and other departments.
• Monitor and uphold Front Office standards and procedures.
• Assist with reservations, room assignments, and guest requirements.
• Maintain accurate guest records and documentation.
• Support and guide Front Office team members as needed.
• Resolve operational issues and guest concerns promptly.

Required profile

• Minimum 2 years experience as a Front Office Supervisor.
• Strong background in hotel or resort hospitality.
• Good knowledge of Front Office operations and hotel procedures.
• Excellent communication and interpersonal skills.
• Strong guest‑handling and problem‑solving abilities.
• Professional appearance and positive attitude.
• Ability to work effectively under pressure and as part of a team.
• Willingness to work in shifts, including weekends and public holidays.

Required skills