Hub In-Charge (Ilam)

About the role

Pathao Nepal is looking for a Hub In-Charge for its parcel department in Ilam. The person in charge oversees the day-to-day operations of the hub, manages inbound and outbound shipments and delivery operations, maintains efficiency, manages delivery personnel and ensures compliance with company policies and standard operating procedures. The role also covers merchant acquisition and relationship management, coordinating merchants, delivery personnel, transportation partners and the central and regional teams.

Key responsibilities

• Supervise daily hub operations and coordinate with central and regional teams to optimise procedures.
• Ensure compliance with company policies, procedures and quality standards, and prepare regular performance reports (e.g. on-time delivery).
• Recruit, train and onboard delivery personnel, and handle driver concerns and disciplinary matters fairly and promptly.
• Provide regular updates to management on fleet operations, challenges and opportunities.
• Reconcile and collect amounts and returned products from delivery agents, update delivery sheets and submit cash to Accounts.
• Create orders in Hermes and 3PL, print stickers, assign pick-up agents and receive and verify incoming packages.
• Hand over Inside Valley products to Transportation and Buddha Airlines.
• Conduct market research, approach potential merchants, maintain their relationships and negotiate contract terms.

Required profile

• Pursuing or completed Bachelor's degree in Management, Business Administration, Marketing or a related field.
• 6-12 months of experience in e-commerce, courier services or supply chain operations is an advantage.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Personal bike and a valid driving licence; must be familiar with Ilam city.

Required skills

• Basic knowledge of Microsoft Office Suite, inventory management, cash handling, logistics coordination and reporting.
• Familiarity with email, the internet and Google Sheets.
• Strong communication and negotiation skills.