Payment Recovery Officer (Food Industry)

About the role

We are seeking a Payment Recovery Officer for the food industry to manage overdue payments and support legal recovery processes. The role involves coordinating with customers, sales teams and legal departments to ensure timely collection of receivables.

Key responsibilities

• Follow up with customers for recovery of overdue payments through calls and meetings.
• Execute payment recovery strategies and actions as instructed by the Legal Manager.
• Coordinate with customers, sales teams, and relevant departments to resolve payment‑related issues.
• Assist in initiating blacklisting procedures for chronic defaulters as per company policy.
• Support the Legal Manager in legal recovery cases by preparing and maintaining required documents and records.
• Track recovery cases and ensure timely follow‑up on legal notices and recovery actions.
• Maintain accurate records of customer communications, recovery status, and legal proceedings.
• Prepare periodic reports on outstanding payments and recovery progress.

Required profile

• Bachelor’s degree in Management, Law, Business Administration, Finance or a related field (or +2/Bachelor currently studying).
• Minimum 1 year experience in payment recovery, collections, legal coordination, accounts receivable or a similar role.
• Valid 2‑wheeler license.
• Ability to coordinate effectively with legal teams, sales teams and customers.
• Willingness to travel for customer visits and recovery‑related activities.

Required skills