Tour Operation Officer

About the role

GhumGham, a Nepal-based travel platform connecting travelers with hotels, homestays, destinations and local experiences, is looking for a detail-oriented Tour Operation Officer in Lalitpur. The officer supports travel service coordination, manages tourism partner information and helps develop and operate travel products on the platform, working closely with hotels, homestays and local providers.

Key responsibilities

• Collect and update service information from hotels, homestays, resorts and other tourism partners.
• Help prepare travel packages, tour itineraries and destination offerings.
• Maintain accurate records of partner details, room categories, rates, facilities, availability and booking conditions.
• Support onboarding of new hotels and travel service providers.
• Follow up with partners on pricing, availability, policies and service details.
• Coordinate customer bookings, reservation requests and travel arrangements, and help resolve booking discrepancies.
• Keep travel listings accurate through collaboration with the internal team, and conduct field visits and partner meetings when needed.
• Identify potential tourism partners and opportunities to expand travel offerings.

Required profile

• Bachelor's degree in Tourism, Hospitality, Business Administration or a related field preferred.
• Strong communication, coordination and organizational skills, with good attention to detail.
• Basic knowledge of travel services, hotel operations or tourism activities.
• Willingness to visit partners in the field; previous experience in tourism, hotel reservations, travel coordination or partner management is an advantage.

Required skills

• Proficiency in Microsoft Office and Google Workspace.
• Ability to communicate professionally with partners and work collaboratively with internal teams.

Candidates must state their expected monthly salary in the application; applications without a salary expectation may not be considered. Apply by sending an updated CV to the company's email address.