Key Account Management Specialist

About the role

Navon Holdings, a multinational conglomerate with operations across Europe, South Asia and the GCC, is hiring a full-time remote Key Account Management Specialist. The specialist manages and grows strategic client relationships across Navon's service lines and acts as the primary point of contact for key accounts.

Key responsibilities

• Understand client needs and coordinate with internal teams to deliver tailored solutions
• Track account performance and identify opportunities for account development and cross-selling
• Prepare reports and forecasts
• Resolve customer issues promptly and ensure high levels of customer satisfaction and retention
• Collaborate with sales, operations and service delivery teams to support long-term partnerships

Required profile

• Strong account management and key account management skills, including experience with strategic or high-value clients
• Ability to identify growth opportunities and drive account expansion
• Solid analytical skills to interpret data and prepare performance reports
• Excellent customer service skills, with a focus on responsiveness, relationship-building and problem resolution
• Strong communication and collaboration skills across multicultural, cross-functional teams
• Bachelor's degree in Business, Management, Marketing or a related field, or equivalent practical experience
• Experience in a multinational or multi-industry environment is an advantage

Required skills

• Proficiency with CRM tools (preferred)
• Basic office productivity software such as spreadsheets and presentations (preferred)