Operations Manager - Diagnostic Laboratory

About the role

An experienced Laboratory Operations Manager is sought to oversee daily laboratory operations and ensure an efficient workflow across all departments. The role suits someone with strong operational management, coordination and problem-solving skills, preferably with experience in diagnostic laboratories or hospital operations. It is based in Jyoti Bhawan, Kantipath, Kathmandu, working Sunday to Friday, 9:00 AM to 5:00 PM, on a full-time basis.

Key responsibilities

• Manage day-to-day laboratory operations and keep the workflow smooth across departments.
• Coordinate laboratory staff, sample collection, reporting, inventory, equipment and logistics.
• Ensure compliance with laboratory SOPs, quality standards, safety protocols and regulatory requirements.
• Monitor turnaround time (TAT), service quality, customer complaints and overall efficiency.
• Coordinate with doctors, hospitals, clinics, collection centers, corporate clients and vendors.
• Oversee procurement and inventory of reagents, consumables and other supplies.
• Prepare operational reports, monitor expenses and keep proper records.
• Identify operational challenges, recommend improvements, and support management in strategic planning and continuous improvement.
• Ensure proper use and maintenance of laboratory equipment and resources.

Required profile

• Bachelor's degree in Healthcare Management, Hospital Management, Business Administration or a related field.
• Minimum 3-5 years of experience in laboratory, hospital or healthcare operations management; diagnostic laboratory experience highly preferred.
• Strong team management, leadership and coordination skills.
• Good understanding of laboratory workflows, quality standards and safety protocols.
• Excellent communication, reporting and problem-solving abilities, and ability to manage multiple responsibilities.

To apply, send an updated CV by email; qualified candidates will be contacted for the next stage of recruitment.