Senior Operations Officer

About the role

The Senior Operations Officer will lead post‑sales operational activities across B2B export, distribution and e‑commerce channels. You will ensure seamless execution of production orders, packaging, inventory control, ERP management and logistics while acting as the bridge between sales, factory, warehouse and logistics partners.

Key responsibilities

• Manage order processing for export B2B clients, distributors and e‑commerce, ensuring timely confirmation, documentation and dispatch planning.
• Convert confirmed sales orders into production instructions, coordinate batch planning and monitor manufacturing schedules.
• Oversee packaging and labeling compliance, guaranteeing availability of materials and adherence to brand and regulatory standards.
• Plan and coordinate domestic and international shipments, maintain relationships with freight forwarders and track deliveries.
• Prepare quotations and commercial proposals for prospective B2B clients, supporting pricing approval and cost calculations.
• Monitor raw material, packaging and finished‑goods inventory, conduct regular audits and resolve discrepancies.

Required profile

• Proven experience in operations, logistics or supply‑chain management, preferably in a manufacturing environment.
• Strong coordination skills to align sales, production, warehouse and logistics teams.
• Excellent communication and problem‑solving abilities.
• Attention to detail with a focus on inventory accuracy and KPI reporting.

Required skills

• ERP management