Corporate Relationship Officer

About the role

The Corporate Relationship Officer will lead the development and management of strategic relationships with banks, cooperatives, fintech partners, and other key stakeholders. Based in Sanepa, the role focuses on enhancing client engagement, driving business growth, and ensuring high levels of customer satisfaction.

Key responsibilities

• Build and maintain strong relationships with existing clients, banks, BFIs, cooperatives, payment service providers, fintech partners, and strategic stakeholders.
• Serve as the primary point of contact for assigned clients, handling inquiries, concerns, and service requests promptly.
• Conduct regular client visits and meetings to understand requirements and strengthen partnerships.
• Coordinate with product owners, project managers, technical and support teams to ensure seamless service delivery.
• Identify cross‑selling, upselling, and expansion opportunities within existing accounts.
• Support business development by generating leads and facilitating introductions with prospective partners.
• Gather client feedback and market insights to inform product enhancements and business strategy.
• Monitor client satisfaction, address issues proactively, and improve retention.
• Prepare proposals, presentations, meeting minutes, and business correspondence.
• Maintain accurate records of client interactions, escalations, and follow‑up actions.
• Coordinate contract renewals, service agreements, and partnership documentation.
• Represent the organization at industry events, conferences, and networking meetings.

Required profile

• Bachelor's degree in Business Administration, Marketing, Management, Information Technology, or a related field.
• 2–4 years of experience in relationship management, corporate relations, account management, customer success, or business development.
• Proven experience working with banks, BFIs, fintech companies, payment service providers, or enterprise clients.
• Strong understanding of the banking and financial services industry is an advantage.

Required skills