Front Office Senior Associate

About the role

A hotel in Nagarkot is looking for a Front Office Senior Associate to handle check-ins and check-outs, reservations, billing and payments while keeping guests satisfied. Accommodation and food are provided.

Key responsibilities

• Handle guest check-in and check-out, reservations, billing and payment processing
• Manage front desk operations and respond promptly to guest inquiries
• Coordinate with other departments so guest requests are resolved quickly
• Promote and upsell room categories, facilities and additional services
• Maintain accurate guest records, reservation details and front office documentation
• Handle guest complaints professionally and report daily operations and guest feedback to the Front Office Manager
• Follow hotel policies, service standards and front office procedures

Required profile

• Minimum Bachelor's degree; Hotel Management background is compulsory
• At least 2 years of experience in a related field
• Willingness to live and work in Nagarkot
• Good communication skills in English and Nepali
• Ability to work in shifts and a pleasant, professional appearance

Required skills

• Basic computer knowledge (MS Office)
• Aegis (property management software) experience is a must

Candidates apply by sending an updated CV to the hotel's HR team or applying through LinkedIn.