GM Secretary

About the role

We are seeking a proactive GM Secretary to support the General Manager of Crowne Plaza Kathmandu Pulchowk. The role ensures smooth communication, efficient coordination, and timely follow‑up across all hotel operations.

Key responsibilities

• Provide comprehensive administrative and secretarial support to the General Manager.
• Manage the General Manager’s calendar, appointments, meetings, calls, and daily schedule.
• Coordinate meetings with heads of department, hotel leadership, owners, business partners, guests and other key stakeholders.
• Prepare meeting agendas, presentations, reports, minutes and other required documents.
• Record meeting minutes, track action points and follow up with relevant departments.
• Handle correspondence, emails, letters and reports on behalf of the General Manager.
• Maintain organized and confidential records, files and documents.
• Coordinate internal and external appointments, hotel visits, inspections, events and official engagements.
• Liaise with department heads to collect information, coordinate requests and ensure timely follow‑up.
• Assist in preparation and coordination of leadership meetings, town‑halls and other hotel‑wide initiatives.
• Support travel arrangements, itineraries, accommodation and transportation for the General Manager.
• Welcome and assist important guests, owners, business partners and other stakeholders.
• Monitor pending correspondence, approvals, reports and action items to ensure timely attention.
• Assist with special projects, presentations, reports and administrative assignments as directed.

Required profile

• Demonstrated ability to handle sensitive and confidential information with discretion and professionalism.
• Strong organizational skills and attention to detail in maintaining records and managing schedules.
• Professional communication skills for interacting with senior leadership, guests and external partners.

Required skills