IT Executive – Visa Application Centre Support

About the role

Provide day‑to‑day IT support for the visa application centre, ensuring all hardware, software and network components operate smoothly. The position involves troubleshooting user issues, maintaining infrastructure and upholding security and data‑protection standards.

Key responsibilities

• Deliver first‑level technical support for hardware, software, network and system problems.
• Install, configure and maintain desktops, laptops, printers, scanners, biometric devices and CCTV systems.
• Monitor system performance, network connectivity and internet uptime, escalating when necessary.
• Maintain an up‑to‑date IT asset inventory, including tagging, tracking and disposal.
• Perform routine maintenance, updates, patches and antivirus checks.
• Support onboarding of new employees with system access creation and IT orientation.
• Troubleshoot VPN, server access, email issues and cloud‑based platforms.
• Coordinate with regional and global IT teams for escalations, upgrades and migrations.

Required skills

• Desktop support and hardware maintenance.
• Network monitoring and VPN troubleshooting.
• Server access and email configuration.
• Cloud platform support and antivirus/patch management.
• Biometric device and CCTV system maintenance.
• IT asset inventory management.