Sales Support / Customer Service Executive

About the role

The Food Company in Kalanki, Kathmandu is seeking a Sales Support/Customer Service Executive to manage tele‑calling, order follow‑up and billing coordination. The role bridges customers, sales, accounts and logistics to ensure smooth order processing and customer satisfaction.

Key responsibilities

• Conduct regular tele‑calling with industry customers for inquiries, order follow‑up, billing status and feedback.
• Follow up on customer orders and ensure timely order entry in Bizom/ERP.
• Convert unbilled customers into billed customers by coordinating with sales, accounts and logistics teams.
• Coordinate new product development and launches through calls and emails.
• Communicate product features, benefits, pricing and new product information to customers.
• Support processing and execution of commercial orders up to billing and dispatch.
• Assist in stock movement, rotation and clearance activities.
• Track sales performance of billed customers and monitor slow‑moving and fast‑moving stock.

Required profile

• Bachelor's degree (or currently pursuing) in Business, Marketing or a related field.
• Minimum 2 years of experience in tele‑calling, sales coordination, customer or sales support.

Required skills

• Basic knowledge of ERP/CRM systems (Bizom preferred).
• Proficiency in Microsoft Excel.