Business Operations Officer – Transport

About the role

We are seeking a Business Operations Officer – Transport (PTL) to manage daily PTL transportation activities in Kathmandu. The role ensures smooth vehicle placement, shipment movement, driver coordination and cost‑effective operations while maintaining high service standards for our customers.

Key responsibilities

• Plan, schedule and monitor PTL trips, coordinating vehicle capacity, routes and delivery requirements.
• Coordinate drivers and vehicle partners, brief them on assignments, track performance and arrange replacements when needed.
• Communicate with customers on pickup and delivery schedules, provide shipment updates and resolve operational issues.
• Maintain accurate documentation (PODs, trip sheets) and update the TMS/ERP system with shipment status.
• Track trip‑wise costs, fuel consumption, vehicle utilisation and support cost‑reduction initiatives.
• Collaborate with sales, finance, warehouse and other internal teams, and follow up on pending invoices and PODs.
• Prepare daily and weekly operational reports, monitor KPIs and recommend process improvements.

Required profile

• Bachelor’s degree in Business Management, Logistics, Transportation or related field.
• 1–3 years of experience in transport, logistics, fleet or operations.
• Good knowledge of Kathmandu Valley routes and PTL operations.
• Strong communication, coordination and problem‑solving abilities.
• Ability to work under pressure and manage multiple trips simultaneously.

Required skills

• MS Excel / Google Sheets
• Transport Management System (TMS) or ERP platforms
• GPS tracking systems