Customer Support & Office Administrator (Entry Level)

About the role

We are looking for an enthusiastic Customer Support Representative who will also assist with office administration. The role serves as the first point of contact for guests and partners, handling inquiries, resolving issues, and supporting daily office operations.

Key responsibilities

• Respond promptly to customer, vendor, or partner inquiries both virtually and in‑person, providing information about services, packages, and policies.
• Process listings, bookings, and changes requested by customers, and follow up to ensure satisfaction.
• Document all interactions and resolutions in the ghum Customer Relationship Management (CRM) system.
• Assist with general office tasks, maintain accurate records, support the reception area, and coordinate workflow with other departments.
• Identify and escalate technical issues to the IT department and follow up until resolved.

Required profile

• At least 1 year of experience in customer service, hospitality, or related administrative roles.
• Bachelor’s degree in hospitality, computer science, communications or a related field; additional customer‑service training is a plus.
• Fluent in English and Nepali, both written and spoken.

Required skills

• Proficiency with MS Office applications.
• Experience using Google productivity tools.
• Familiarity with CRM systems for tracking customer interactions.

What we offer

• Competitive salary based on experience and skills.
• Professional development opportunities.
• Collaborative and supportive work environment.
• Potential for growth within a dynamic tourism company.