Front Desk Officer

About the role

We are looking for a motivated and friendly Front Desk Officer to be the first point of contact for our members at Shakti Gym and Fitness. This entry‑level position offers the chance to engage with gym visitors, support daily operations, and help create a welcoming atmosphere.

Key responsibilities

• Greet members and visitors politely, providing a professional first impression.
• Handle inquiries about memberships, services, schedules, and gym rules.
• Manage member check‑ins, registrations, and maintain accurate front‑desk records.
• Answer phone calls, messages, and respond to general inquiries promptly.
• Collect membership fees and assist with billing or receipts as instructed.
• Coordinate with trainers and management for daily operations and schedules.
• Keep the reception area clean, organized, and presentable at all times.
• Monitor entry and exit to ensure only authorized members and guests access the gym.
• Maintain strict confidentiality of member information, payments, and business data.
• Report complaints, incidents, or operational issues to management promptly.

Required profile

• Motivated and friendly individual.
• Passion for fitness and health.
• Exceptional customer service skills.

Required skills