Head Waiter – Full‑time Front‑of‑House Lead

About the role

The Head Waiter is a full‑time, on‑site position based in Kathmandu, responsible for overseeing the dining service experience and leading the front‑of‑house team. The role ensures guests receive prompt, courteous, and knowledgeable service while working closely with kitchen and bar teams to guarantee smooth food and beverage delivery.

Key responsibilities

• Supervise waitstaff and coordinate table assignments to optimise seating flow.
• Collaborate with kitchen and bar teams to ensure accurate order handling and timely delivery.
• Train, mentor and develop front‑of‑house team members.
• Resolve guest concerns and maintain high service standards throughout the shift.
• Manage reservations, seating flow and support opening and closing procedures.
• Uphold hygiene, safety and quality standards in the dining area.

Required profile

• Strong customer‑service orientation with a focus on guest satisfaction.
• Experience in food & beverage operations and knowledge of menu and service standards.
• Effective communication skills for interacting with guests, team members and kitchen staff.
• Prior supervisory or lead waiter experience in a restaurant or hotel setting.
• Ability to manage a team, delegate tasks and stay composed in a fast‑paced environment.
• Knowledge of hygiene, safety and hospitality best practices.
• Flexible schedule with availability to work evenings, weekends and holidays.
• Proficiency in English and Nepali; additional languages are a plus.