Service Head – Two-Wheeler

About the role

We are seeking an experienced Service Head to lead after‑sales service operations for the two‑wheeler business. The role focuses on delivering high service quality, customer satisfaction, and efficient workshop performance.

Key responsibilities

• Lead and manage the overall service department and workshop operations.
• Ensure timely, high‑quality servicing, repairs and warranty handling.
• Monitor service KPIs such as TAT, CSI, revenue, productivity and first‑time‑right.
• Manage spare parts availability, inventory and cost control.
• Train, coach and supervise service advisors and technicians.
• Handle customer escalations and drive customer retention.

Required profile

• Diploma or Bachelor’s degree in Automobile or Mechanical Engineering or related field.
• Minimum 7 + years of experience in two‑wheeler service operations, with at least 3 years in a supervisory or managerial role.
• Strong knowledge of workshop processes, diagnostics and warranty procedures.
• Good communication skills in Nepali and English.

Required skills

• Diagnostics
• Warranty procedures
• DMS/MIS reporting
• Spare parts inventory management

What we offer

• Competitive salary and performance‑based incentives.
• Opportunity to lead a growing service network.
• Professional and supportive work environment.