Telesales Call Center Supervisor/Manager

About the role

We are looking for a target‑driven and sales‑focused Telesales Supervisor/Manager to lead the telesales team and convert customer inquiries, digital leads, call‑center leads, referrals, and other prospects into successful sales.

Key responsibilities

• Lead, motivate and supervise the telesales/call‑center team; set and monitor daily, weekly and monthly sales targets; track attendance, productivity and individual performance; conduct daily briefings and regular performance reviews.
• Manage leads from social media, digital campaigns, inbound calls, referrals and other sources; distribute leads promptly, ensure timely contact and proper follow‑up, monitor lead quality and conversion by source.
• Drive the team to achieve sales and revenue targets; monitor the full sales funnel from lead generation to installation; guide agents in needs analysis, objection handling and closing.
• Ensure accurate recording of leads, call outcomes and sales in the CRM; prepare daily, weekly and monthly sales reports; analyse conversion performance and provide actionable insights to management.
• Review sales calls for quality, train team members on products, scripts, CRM usage and objection handling, and develop effective responses to common customer objections.

Required profile

• Bachelor’s degree or equivalent qualification (preferred).
• Minimum 3 + years of experience in telesales, call‑center sales or direct sales with team‑handling responsibilities.
• Proven ability to achieve and manage sales targets and KPIs.
• Strong leadership, communication, negotiation and closing skills.
• Good understanding of CRM systems, sales funnels, lead management and performance reporting.
• Strong analytical and problem‑solving abilities.
• Highly organized, accountable and comfortable working in a target‑driven environment.

Required skills

• MS Excel
• Google Sheets
• CRM systems
• Sales reporting tools