Travel Specialist

About the role

Swotah Travel and Adventure is seeking a full‑time Travel Specialist to work on‑site in Kathmandu. You will design and manage customized itineraries across Nepal and the broader Himalayan region, handling everything from initial client consultation to post‑trip follow‑up.

Key responsibilities

• Create bespoke travel itineraries that showcase Nepal’s culture, traditions, and lesser‑known destinations.
• Manage day‑to‑day travel arrangements, including bookings, logistics, and coordination with local guides, accommodation providers, and transport services.
• Respond to client inquiries, provide detailed destination information, and ensure a smooth end‑to‑end customer experience.
• Maintain accurate reservation records, monitor trip progress, and resolve any issues or changes that arise.
• Support group and business travel requirements, collaborating closely with operations and sales teams to optimise packages and uphold sustainable travel standards.
• Contribute to long‑term partner relationships and promote the company’s carbon‑negative, plastic‑free travel philosophy.

Required profile

• Strong experience in travel arrangements and travel management, including itinerary building and on‑ground logistics.
• Excellent communication and customer‑service skills for client consultation and problem‑solving.
• Knowledge of Nepal and Himalayan destinations, trekking, adventure travel, and local culture.
• Ability to work on‑site in Kathmandu, manage multiple tasks, and prioritize in a fast‑paced environment.
• Fluency in English; proficiency in Nepali or other languages is a plus.
• Prior experience in travel, tourism, hospitality, or related fields; relevant certifications or a degree in Travel, Tourism, or Business are beneficial.