Software Implementation and Support Officer

About the role

We are looking for a driven, customer‑focused Software Implementation and Support Officer to join our team in Chakupat. You will act as the bridge between our HRIS software solutions and client organisations, overseeing deployments and providing ongoing technical assistance.

Key responsibilities

• Coordinate with clients to gather requirements, configure the HRIS platform, and manage system setup, data migration, and module customisation (payroll, attendance, leave, performance).
• Conduct User Acceptance Testing, troubleshoot implementation issues, and deliver onsite or remote end‑user training together with user manuals.
• Support the sales team with tailored product demos, answer pre‑sales technical questions, and contribute to solution proposals and implementation timelines.
• Serve as the primary post‑go‑live contact, identify and resolve software functionality, access, or data accuracy issues, and work with development and QA teams to escalates bugs.
• Maintain proactive client communication, conduct periodic check‑ins, collect feedback, and help clients maximise value from the HRIS platform.
• Document client configurations, interactions, and issue resolutions in CRM or support systems and participate in internal process improvements.