Call Support Assistant

About the role

The Call Support Assistant will serve as the first point of contact for both inbound and outbound communications, ensuring a smooth experience for customers and leads. This role blends customer service with sales support, helping to drive engagement and retention.

Key responsibilities

• Handle incoming and outgoing calls, respond to inquiries, and proactively reach out to leads and customers.
• Provide timely assistance to students or customers, resolve queries, and maintain a positive experience.
• Conduct regular follow‑ups with leads and existing customers to sustain engagement and improve retention rates.
• Support the sales team by coordinating leads, delivering product or service information, and assisting with call‑based sales activities.

Required profile

• Prior experience in sales calling, tele‑calling, lead follow‑up, or customer handling.
• Strong verbal communication and interpersonal abilities.
• Confidence in pitching products or services, understanding customer needs, handling objections, and influencing prospects.
• Basic proficiency with spreadsheets for maintaining lead records and tracking call activities.

Required skills

• Excel
• Google Sheets