Customer Service Trainee (Entry Level)

About the role

We are looking for an enthusiastic trainee to join our International Customer Service & Sales team. This entry‑level position offers a structured introduction to handling client interactions across phone, email and social media, while developing a foundation in sales support. You will work Monday to Friday, 9 am‑3 pm, gaining hands‑on experience in a fast‑paced environment.

Key responsibilities

• Respond to customer enquiries via phone, email and social media platforms.
• Provide timely follow‑up and ensure issues are resolved to client satisfaction.
• Record and update client information in the company’s CRM system.
• Assist senior team members with daily operational tasks.
• Maintain accurate documentation of interactions and outcomes.

Required profile

• Strong verbal and written communication skills.
• Professional phone etiquette and a customer‑focused attitude.
• Ability to work independently and as part of a team.
• Basic understanding of sales processes is a plus.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.

What we offer

• Full training and mentorship from experienced staff.
• Opportunity to develop a career in international customer service and sales.
• Regular working hours (9 am‑3 pm) Monday‑Friday.