Outbound Holiday Specialist

About the role

We are seeking an experienced Outbound Holiday Specialist to manage international holiday enquiries from the first consultation through itinerary planning, booking and after‑sales support. The role blends outbound travel operations, sales, client relationship management and supplier coordination while also mentoring junior team members.

Key responsibilities

• Handle end‑to‑end outbound holiday enquiries, including consultation, itinerary design, costing, booking and after‑sales support.
• Design customized international itineraries covering flights, accommodation, tours, transfers, travel insurance and visa requirements.
• Coordinate with airlines, hotels, international suppliers and DMCs to obtain rates and confirm bookings.
• Maintain accurate booking documentation, invoicing, payments and collections.
• Assist clients with flight changes, emergencies, itinerary adjustments and other travel‑related issues.
• Convert enquiries into confirmed bookings through consultative selling and effective follow‑up.
• Achieve individual and team sales/revenue targets, upsell and cross‑sell travel products.
• Train, mentor and support junior staff, reviewing their itineraries and quotations for accuracy.
• Develop and maintain SOPs, checklists and training materials.
• Prepare regular sales and pipeline reports and keep CRM records up to date.

Required profile

• 2–5 years of experience in outbound travel, holiday packaging or a related travel role, preferably with an established agency or tour operator.
• Strong knowledge of international destinations, airfare ticketing, visa processes and travel documentation.
• Proven experience in travel sales and client relationship management.
• Experience training, mentoring or supervising junior team members.
• Bachelor’s degree in Travel & Tourism, Hospitality, Business or a related field preferred.

Required skills

• Proficiency with GDS/booking systems.
• Experience using CRM tools.
• Excellent communication, negotiation and problem‑solving abilities.
• Strong itinerary planning, costing and attention to detail.