Senior Counsellor – International Education

About the role

The Senior Counsellor will lead the counselling programme for international students, delivering guidance, evaluating outcomes and collaborating with colleagues and supervisors. The role involves interpreting university policies, assisting students through admission processes and ensuring accurate information management.

Key responsibilities

• Deliver the counselling programme to students, colleagues and the immediate supervisor.
• Report results of programme evaluations that demonstrate outcomes.
• Participate in decision‑making activities to support effective departmental operations.
• Cooperate with other professionals to enhance students' career and education pathways.
• Interpret and explain college and university policies, prepare orientations and present academic information to students and parents.
• Identify degree‑requirement options, evaluate programmes abroad and assist students with admission processes.
• Achieve or exceed targeted numbers of applicants consistently.
• Check forms for accuracy (curriculum, visa policy, fee schedule changes) and update the information system.

Required profile

• 3–5 years of experience in the International Education industry.
• Customer‑centric mindset and ability to work in a cross‑cultural environment.
• Understanding of international students' needs.
• Proven strong sales achievement record.
• Excellent written, verbal and interpersonal communication skills.
• Great attention to detail, organisational skills and ability to meet deadlines.
• Demonstrated team‑player attitude.
• Experience using Customer Relationship Management platforms.