Travel Consultant – Customer-focused Travel Booking Specialist

About the role

We are seeking a customer‑focused Travel Consultant to help clients plan and book domestic and international trips. The successful candidate will use GDS systems to create seamless travel experiences while delivering high‑quality service throughout the journey.

Key responsibilities

• Book airline tickets, hotel rooms, car rentals, and travel packages.
• Process modifications, cancellations, and re‑bookings as needed.
• Advise clients on travel options based on their needs, budget, and preferences.
• Provide accurate information on destinations, visa requirements, and travel regulations.
• Issue tickets, itineraries, invoices, and other travel documents.
• Prepare customized itineraries for business and leisure travelers.
• Arrange connecting flights, airport transfers, accommodations, and travel insurance.
• Calculate fares, taxes, and service charges and process payments.
• Handle flight delays, cancellations, schedule changes, and emergency travel arrangements.
• Operate GDS systems to check availability, fares, and booking rules.
• Maintain communication with clients before, during, and after trips to ensure satisfaction.

Required profile

• Bachelor's degree or equivalent qualification preferred.
• 2–3 years of experience as a Travel Consultant or in a similar travel‑industry role.
• Strong knowledge of airline ticketing, travel documentation, and visa requirements.
• Excellent customer service, communication, and interpersonal skills.
• Ability to work under pressure and manage multiple bookings simultaneously.

Required skills

• Hands‑on experience with Amadeus, Galileo, Sabre, or other GDS systems.
• Proficiency in Microsoft Office.