Administration and Workforce Operations Officer

About the role

We are seeking an Administration and Workforce Operations Officer to join the Management Department and report to the COO. The role will act as the central point for all people‑related processes, from recruitment and onboarding to performance management and employee relations, ensuring smooth workforce operations and a thriving culture.

Key responsibilities

• Implement and enforce company policies in line with legal requirements and communicate them to staff and contractors.
• Manage the full recruitment cycle: gather job requirements, draft job descriptions, screen CVs, conduct initial interviews, coordinate further interviews and perform reference checks.
• Run structured onboarding and off‑boarding programmes, ensuring all documentation is completed and signed.
• Coordinate technical and HR interviews, maintain candidate pipelines and track hiring metrics such as time‑to‑fill and source of hire.
• Negotiate offers, guide candidates through the hiring process and ensure a positive experience.
• Assist managers with setting KRAs and KPIs and support the performance appraisal cycle.
• Analyse performance review results to identify training and development needs.
• Serve as the first point of contact for employee questions, concerns, conflicts or grievances, handling each with empathy, fairness and confidentiality.
• Maintain accurate, secure and up‑to‑date employee records.
• Organise company events, meetings and training sessions.
• Prepare regular reports on workforce metrics, including turnover and recruitment progress.

Required profile

• Minimum of 1 year experience in HR, administration or workforce operations.
• Strong verbal and written communication skills.
• Ability to handle sensitive and confidential information with discretion.
• Excellent organisational and time‑management abilities with attention to detail.
• People‑oriented mindset with the ability to build rapport at all levels.

Required skills

• Proficiency with HRIS systems.
• Advanced use of Microsoft Excel and the broader Microsoft Office Suite.
• Experience using recruitment tools such as LinkedIn Recruiter and internal candidate tracking systems.