Australian Visa Case Officer / Documentation Officer

About the role

We are seeking a detail‑oriented Australian Visa Case Officer / Documentation Officer to support the preparation and management of visa‑related documentation, focusing on Subclass 186 and Subclass 482 applications. The ideal candidate will have experience with Australian migration documentation and strong report‑writing abilities.

Key responsibilities

• Prepare and manage documentation for Subclass 186 and Subclass 482 visa applications.
• Review client documents, identify missing information, and request additional items.
• Draft supporting letters, reports, and case‑related documents.
• Maintain accurate client records and case files.
• Coordinate with clients and internal team members to collect required information.
• Follow up on pending documentation and case requirements.
• Conduct basic research on visa requirements and processes.
• Ensure all documents and reports are accurate, well‑organized, and submitted on time.
• Maintain confidentiality and professionalism when handling sensitive client data.
• Assist the team with other visa‑related administrative tasks as needed.

Required profile

• Previous experience with Australian visa or migration documentation, preferably with Subclass 186 and 482 processes.
• Strong attention to detail and ability to manage multiple cases simultaneously.
• Excellent written English communication skills.
• Ability to work independently and meet deadlines while maintaining confidentiality.

Required skills

• Proficiency in MS Word.
• Proficiency in Microsoft Excel.
• Proficiency in Google Workspace (Docs, Sheets, Drive).
• Experience with online documentation or case‑management systems.

What we offer

• Company benefits in accordance with internal policies.