Restaurant Supervisor

About the role

The Restaurant Supervisor will lead daily operations at Roadhouse’s flagship venue in Kathmandu. This full‑time, on‑site position ensures smooth service, high food and beverage quality, and a welcoming atmosphere for guests.

Key responsibilities

• Schedule staff, supervise floor activities, and manage shift coverage.
• Monitor food and beverage quality, cleanliness, and safety standards.
• Handle guest feedback, resolve issues promptly, and maintain guest satisfaction.
• Coordinate with kitchen and management to optimise service efficiency and resource use.
• Support training, mentor team members, and assist with basic reporting on sales, inventory, and operational performance.

Required profile

• Strong team leadership and people‑management abilities.
• Excellent customer service and communication skills.
• Experience in hospitality or restaurant operations, with knowledge of service standards, hygiene, and safety practices.
• Basic organisational and administrative skills, including shift planning and inventory awareness.
• Ability to work on‑site in Kathmandu, adapt to a fast‑paced environment, and stay composed during peak hours.
• Prior supervisory or team‑lead experience in hospitality or retail is preferred.
• Minimum high school diploma; hospitality management training is a plus.

Required skills

• Knowledge of local hospitality trends and Kathmandu dining culture.