Spare Parts & Service Coordinator

About the role

We are looking for a detail‑oriented Spare Parts & Service Coordinator to manage spare‑parts operations, support service centres and ensure accurate documentation and reporting. The role involves processing purchase orders, handling returns, forecasting inventory and coordinating with internal teams to resolve service cases efficiently.

Key responsibilities

• Process Spare Parts Purchase Orders (POs) based on Service Center requirements and operational demand.
• Prepare and circulate daily pending reports to track and follow up on pending service cases.
• Handle Parts Sales Return Notes (SRNs) and maintain accurate documentation.
• Update the Order Forecasting System (OFS) with timely spare parts forecasting data.
• Coordinate collection and dispatch of defective parts to the Used Parts Collection (UPC) Center.
• Process in‑stock defective parts claims and ensure proper submission.
• Work with the Retail Sales Team to facilitate stock repair cases.
• Prepare and submit monthly attendance reports to HR.
• Maintain accurate records related to spare parts, service cases, claims, and returns.
• Follow up with relevant teams to resolve pending issues within required timelines.

Required profile

• Strong communication and interpersonal abilities.
• Excellent coordination and follow‑up skills.
• Good organizational, time‑management and attention‑to‑detail.
• Ability to work under pressure, meet deadlines and manage multiple tasks.
• Willingness to learn and adapt to operational systems and procedures.

Required skills

• MS Excel
• MS Office