Chief Operating Officer (COO) - Fintech

About the role

A leading fintech company in Nepal is hiring a Chief Operating Officer to lead and strengthen its operational functions, drive business efficiency and help grow the country's digital payment ecosystem. The COO works closely with the CEO and the leadership team.

Key responsibilities

• Lead overall business operations and turn strategic goals into operational results.
• Oversee payment operations, reconciliation, settlement and transaction management.
• Drive customer and merchant service excellence.
• Strengthen operational controls, risk management and regulatory compliance.
• Lead process automation, operational improvements and business continuity.
• Manage departmental performance, budgets, resources and cross-functional teams.
• Collaborate with the CEO and leadership team to achieve business objectives.

Required profile

• Master's degree in Management, Finance, Technology or a related field.
• At least 12 years of relevant experience in banking, financial services, payments or fintech.
• At least 5 years leading large operational teams or multiple departments.

Required skills

• Strong expertise in payment operations, reconciliation, settlement and operational risk management.
• Excellent leadership, strategic planning, analytical and stakeholder management skills.