Client Servicing Executive – Account Management

About the role

The Client Servicing Executive (CSE) will act as the primary liaison between our clients and internal creative teams. This position ensures seamless communication, timely delivery, and strategic input to drive successful campaigns.

Key responsibilities

• Serve as the main point of contact for an assigned portfolio of clients, building trust and long‑term relationships.
• Translate client requirements into clear, actionable creative briefs for design and content teams.
• Oversee end‑to‑end campaign execution, monitoring timelines, quality standards, and deliverables.
• Participate in brainstorming sessions, offering market insights to shape campaign strategy.
• Prepare and present performance reports, analysing impact on client KPIs.

Required profile

• Bachelor’s degree in Marketing, Business Administration, Communications, Advertising or a related field.
• 1–3 years of experience in client servicing, account management, or agency coordination.
• Strong verbal and written communication skills with the ability to lead client meetings.
• Ability to manage expectations, stay composed under pressure, and handle feedback constructively.

Required skills