Customer Care Representative
Suvidha Holding · Katmandou
Job description
About the role
We are seeking a Customer Care Representative to manage inbound inquiries, conduct outbound calls to potential leads, and promote our automobile products and services. The role involves providing accurate information on service intervals, showroom locations, and available services while ensuring strong follow‑up with prospects.
Key responsibilities
- Make cold calls to leads about automobile products and services.
- Follow up with potential customers throughout the inquiry process.
- Provide accurate information on products, services, service intervals, and showroom locations.
- Maintain records of customer interactions, leads, and follow‑ups.
- Coordinate with sales and service teams to ensure a smooth customer experience.
Required profile
- Bachelor’s degree completed or in progress.
- Minimum 1 year of experience in customer care, telecalling, or related field.
- Basic understanding of automobile parts and services.
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Suvidha Holding
Katmandou