Customer Relationship Officer

About the role

We are looking for a friendly and customer‑focused Customer Relationship Officer to join Ace Travels.com in Kathmandu. In this role you will be the main point of contact for travelers, ensuring smooth bookings, prompt issue resolution and a memorable experience that drives repeat business.

Key responsibilities

• Serve as the primary contact for customer inquiries and support.
• Build and maintain positive relationships with new and existing travelers.
• Assist customers with travel bookings, itinerary updates and service requests.
• Resolve complaints quickly and provide effective solutions.
• Follow up after interactions to ensure satisfaction and encourage repeat business.
• Coordinate with internal teams to deliver seamless service.
• Maintain accurate customer records and interaction logs using CRM software.
• Collect feedback and suggest service improvements.
• Support sales and marketing by identifying upselling and cross‑selling opportunities.

Required profile

• At least 12 months of experience in customer service or client relationship roles.
• Strong communication skills and a customer‑centric attitude.
• Ability to handle multiple inquiries and resolve issues efficiently.
• Team player who can collaborate with internal departments.

Required skills

• Proficiency with CRM software.

What we offer

• Full‑time position in a dynamic travel agency.
• Opportunities for professional growth and career development.