Customer Service & Front Desk Executive

About the role

We are seeking a friendly, professional, and organized Front Desk Executive to be the first point of contact for customers, visitors, and business partners. The role involves supervising front‑desk operations, handling calls, and coordinating with internal teams.

Key responsibilities

• Welcome and attend to customers, visitors, and guests in a courteous manner.
• Answer incoming calls, take messages, and make outbound calls to provide service.
• Manage appointments, meetings, and maintain visitor records.
• Handle customer inquiries via phone, email, WhatsApp, or other channels and route them to the appropriate department.
• Maintain a presentable reception area and keep front‑desk registers and reports up to date.
• Follow up with customers, escalate complaints, and ensure a positive attitude under pressure.

Required profile

• Plus 2 or equivalent certificate.
• One year of relevant experience (freshers encouraged to apply).
• Excellent communication skills and pleasant professional personality.
• Good telephone manner and ability to multitask and prioritize.
• Calm and composed under pressure.

Required skills

• Computer skills: MS Office, internet and email applications.