Customer Service Representative

About the role

This full‑time, evening position (12 PM‑8 PM or 2 PM‑10 PM) is based on‑site at a bank’s call centre in Durbarmarg, Kathmandu. The Customer Service Representative will handle inbound and outbound communications through phone, email and chat, respond to customer inquiries, resolve complaints, keep accurate interaction records and provide correct information to ensure a smooth and satisfying experience for the bank’s clients.

Required profile

• Bachelor’s degree in Management or a related field (in progress or completed).
• Excellent communication, interpersonal and basic technical abilities.
• Ability to manage customer queries and deliver effective solutions.
• Positive attitude, patience and empathy towards customers.
• Flexibility to work any shift, including evenings.
• Fresh graduates are encouraged to apply.
• Own vehicle is required.