Front Desk Officer

About the role

The Front Desk Officer will be the first point of contact for visitors, candidates, and clients at our Kathmandu office. This full‑time, on‑site position involves managing communications, handling correspondence, and ensuring the reception area operates smoothly.

Key responsibilities

• Welcome and direct visitors in a professional manner.
• Answer, screen, and route incoming phone calls.
• Manage incoming and outgoing mail and packages.
• Maintain a tidy and welcoming reception environment.
• Schedule appointments and coordinate meeting rooms.
• Support basic office administration tasks such as record keeping and document handling.
• Coordinate with various departments to facilitate front‑office operations.
• Provide courteous service to candidates and clients, handling inquiries promptly.
• Operate office equipment including telephones, printers, scanners, and computers.

Required profile

• Strong interpersonal and customer‑service skills.
• Clear spoken and written communication in English and Nepali.
• Excellent organizational abilities and attention to detail.
• Ability to multitask in a fast‑paced environment.
• Prior experience in front‑desk, receptionist, or customer‑facing roles; recruitment or HR experience is a plus.
• Minimum higher secondary or bachelor’s qualification in Business, Administration, or a related field.

Required skills

• Proficiency with office equipment (telephone, printer, scanner, computer).
• Effective written and verbal communication in English and Nepali.