Front Desk Receptionist

About the role

We are looking for a friendly Front Desk Receptionist to be the first point of contact for students, families and visitors at our Pokhara office. The role is full‑time and on‑site, supporting the smooth operation of our educational consultancy.

Key responsibilities

• Greet and direct students, families and visitors, ensuring a welcoming atmosphere.
• Answer incoming phone calls, manage walk‑in inquiries and route them to the appropriate team members.
• Schedule, confirm and maintain appointments using our online booking system.
• Maintain a tidy and organized reception area and handle basic clerical duties such as filing and data entry.
• Process incoming and outgoing correspondence and provide accurate information to callers.

Required profile

• Strong customer service and communication abilities.
• Professional demeanor with respect for confidentiality.
• Ability to work efficiently in a busy office environment.
• Prior experience in a front‑desk, administrative or customer‑facing role is an advantage.
• Willingness to work on‑site in Pokhara and collaborate with a diverse team.

Required skills

• Basic computer skills, including email usage.
• Proficiency with standard office software (e.g., word processing, spreadsheets).
• Familiarity with online scheduling tools.