Front Desk Staff (Full‑time)

About the role

The Front Desk Staff will be the first point of contact for students, clients and partners at NAES Academy in Kathmandu. This full‑time, on‑site position ensures a welcoming and efficient reception environment.

Key responsibilities

• Greet visitors and manage the reception area.
• Answer phone calls, respond to inquiries and schedule appointments.
• Maintain visitor logs and support registration/enrollment processes.
• Handle email correspondence, organize documents and perform data‑entry tasks.
• Coordinate with academic and operations teams to ensure smooth daily operations.

Required profile

• Strong customer‑service and reception skills.
• Professional phone etiquette and clear communication.
• Attention to detail, reliability and ability to multitask in a busy educational setting.
• Friendly, approachable demeanor with good interpersonal skills.
• Prior front‑desk or administrative experience preferred.
• Minimum high school diploma or equivalent; additional administration or hospitality training is a plus.

Required skills

• Proficiency with office software (e.g., Microsoft Office).
• Email handling and basic data‑entry tools.
• Operation of standard phone systems.