Nutanix Engineer / Networking IT Support (Break & Fix) – Freelance

About the role

We are looking for an experienced Nutanix Engineer / Networking IT Support Engineer to deliver break‑and‑fix services for enterprise infrastructure in Nepal. This freelance, on‑call position requires diagnosing, troubleshooting, and resolving hardware, network, and virtualization incidents while providing professional customer service.

Key responsibilities

• Provide onsite and remote break‑and‑fix support for networking and infrastructure incidents.
• Deploy, configure, and manage Nutanix HCI environments (AOS, AHV, Prism) and perform upgrades, patching, and lifecycle tasks.
• Troubleshoot hardware, software, virtualization (VMware/Hyper‑V) and network issues, including TCP/IP, VLANs, DNS, DHCP, routing and switching.
• Implement and support backup and disaster‑recovery solutions, and respond to critical incidents within agreed response times.
• Maintain accurate technical documentation, incident reports and collaborate with global and regional teams.

Required profile

• Minimum 5 years of experience in infrastructure, virtualization, networking or IT support engineering.
• Valid CCNA certification and strong English communication skills.
• Proactive problem‑solver with ability to stay calm during critical incidents.

Required skills

• Nutanix ecosystem (AOS, AHV, Prism)
• VMware and/or Hyper‑V environments
• Networking fundamentals: TCP/IP, VLANs, DNS, DHCP, routing, switching
• Backup and disaster‑recovery solutions
• Scripting with PowerShell and/or Python (advantageous)