Reservation Officer

About the role

Sherpa Hospitality Group is seeking a detail‑oriented Reservation Officer to manage travel bookings and ensure a seamless experience for clients. The role combines accurate reservation handling with strong customer service to support revenue generation and client satisfaction.

Key responsibilities

• Process reservations for flights, hotels, tours, visas, insurance, and transportation.
• Handle customer inquiries via phone, email, and in‑person.
• Manage bookings, confirmations, cancellations, and modifications efficiently.
• Provide accurate fare quotations, flight schedules, and seat availability.
• Maintain up‑to‑date client records, itineraries, and daily sales transactions.
• Coordinate promptly with clients and service providers to ensure smooth travel arrangements.

Required profile

• Bachelor’s degree in Travel & Tourism, Hospitality, or a related field (preferred).
• 1–2 years of experience in flight reservations and ticketing.
• Strong written and verbal communication skills.
• Excellent attention to detail and ability to work in a fast‑paced environment.

Required skills

• Proficiency in Amadeus GDS (mandatory).