Security Operations Centre (SOC) Assistant

About the role

The Security Operations Centre (SOC) is a cost-shared resource supporting the safety and security of personnel, premises, assets and operations across organizations covered by the United Nations Security Management System (UNSMS). It monitors and coordinates security communications (voice and data) through the Security Communications System (SCS) and keeps the administrative datasets behind communications readiness. The SOC Assistant supports the UNDSS and partner entities by ensuring reliable communications, timely escalation and accurate record-keeping. The role is fast-paced and demanding, with three openings available.

Key responsibilities

• Operational support: receive, transmit and relay security and safety messages for the Designated Official, Security Adviser, Deputy Security Adviser and Field Security Associates, and escalate incident notifications immediately while documenting actions.
• Monitor field mission movements through the SCS and support UNSMS personnel in security or safety incidents, keeping them informed and recording all related information.
• Maintain contact and residence details of UNSMS personnel and eligible family members, UN warden lists and distribution trees, and contact details for response teams, emergency services, host-government counterparts, local authorities and private security providers.
• Keep incident and critical communications logs, prepare reports as directed by the Senior Security Professionals, and perform other duties assigned by the Supervisor and Security Advisers.
• Take part in training on internal procedures and support the organization of training and capacity-building activities.

Required profile

• Secondary education, or a university degree (bachelor's equivalent) in Political Science, Military Studies, Security Management, Management or a relevant field.
• At least 4 years of progressive relevant work experience with secondary education, or 1 year with a bachelor's degree, in security operational communications and direct interaction with a broad range of clients.
• Fluency in English and Nepali.
• Desirable: prior UN, NGO or international organization experience; Armed Forces, Police, Communication or IT experience; disaster management experience; ability to work extra hours or support the team in emergencies.

Required skills

• Good understanding of computer-based tools such as MS Office and other web and smartphone applications.
• Knowledge of safety and security and incident response protocols.
• Desirable: experience with radio, satellite and web-based communications such as bulk SMS servers; amateur radio license, IT or emergency management certificates.