Senior HR Officer

About the role

We are seeking a Senior HR Officer to partner with department heads and managers in delivering comprehensive HR support across the organization. The role will drive performance management, employee engagement, talent development and ensure consistent application of HR policies.

Key responsibilities

• Collaborate with department heads, managers and team leaders to address HR needs and support effective people management.
• Support workforce planning, manpower forecasting, organizational changes and departmental restructuring initiatives.
• Manage the full performance management cycle, including goal setting, reviews, tracking and improvement plans.
• Lead employee engagement initiatives and recommend activities to enhance experience, culture and retention.
• Support talent management, including development, career growth, succession planning and retention strategies.
• Coordinate with hiring managers on manpower requirements and assist recruitment and workforce planning.
• Handle employee relations matters such as concerns, grievances, disciplinary issues and workplace conflicts, ensuring appropriate resolution.
• Monitor HR metrics and workforce data, preparing reports for management decision‑making.
• Work with Learning & Development to identify training needs and support relevant programs.
• Provide guidance to managers on performance, attendance, conduct, development and other HR matters.
• Ensure consistent implementation of HR policies, procedures and employment practices across assigned departments.
• Support organizational development, change management and employee development initiatives.
• Maintain accurate employee records, HR documentation and HRIS data while ensuring confidentiality and compliance.
• Collaborate with recruitment, payroll, L&D and other HR functions to ensure a smooth employee lifecycle.
• Identify HR‑related issues and proactively recommend practical solutions to improve processes and employee experience.

Required profile

• Bachelor’s degree in Human Resource Management, Business Administration, Management or a related field (Master’s degree or HR certifications are a plus).
• Minimum 3–4 years of progressive HR experience covering operations, employee relations, performance management, recruitment and employee engagement.
• Experience in technology, IT, software, academic or fast‑growing organisations is preferred.
• Proven ability to handle employee concerns, apply HR policies, manage performance issues and execute HR processes.

Required skills

• Experience with HR Information Systems (HRIS) and HR data reporting.