Service Manager (Home Appliances)

About the role

The Service Manager will lead after‑sales service operations for home appliances across assigned locations, ensuring high‑quality support and customer satisfaction.

Key responsibilities

• Manage and oversee after‑sales service operations, including service centers, technicians, coordinators and field teams.
• Handle customer complaints, ensure timely resolution, and monitor warranty and post‑warranty claims with proper documentation.
• Supervise installation, maintenance, repair and troubleshooting of appliances while enforcing SOPs and safety procedures.

Required profile

• Bachelor's degree in Mechanical, Electrical, Electronics engineering or related technical field.
• 3–5+ years of experience in after‑sales service, technical service or service management, preferably in the home‑appliance sector.
• Proven experience managing technicians or service teams and a valid driving licence with personal vehicle.

Required skills

• Strong knowledge of consumer electronics and home appliances such as refrigerators, washing machines, TVs, air conditioners, microwaves and kitchen appliances.
• Understanding of warranty, spare‑parts, repair, installation and maintenance processes.