Support Consultant - Microsoft Dynamics 365 Business Central

About the role

JD Business Group is looking for a client-oriented Support Consultant with hands-on experience in Microsoft Dynamics 365 Business Central or Dynamics NAV. The consultant handles client support requests, troubleshoots functional and system issues, configures solutions and coordinates with senior consultants and developers when needed.

Key responsibilities

• Handle and resolve client support requests related to Business Central
• Investigate functional and technical issues and identify their root causes
• Communicate with clients to understand business requirements and troubleshoot issues
• Configure Business Central and recommend solutions using standard functionalities and applications
• Manage routine and moderately complex issues independently
• Coordinate with senior consultants and developers on complex technical requirements
• Maintain documentation and give clients regular updates
• Manage several requests at once and assist junior consultants

Required profile

• Practical experience with Business Central or Dynamics NAV
• Good understanding of ERP systems and business processes
• Knowledge of several Business Central functional areas
• Strong analytical, troubleshooting and problem-solving skills
• Good communication and client-handling abilities
• Ability to work independently and manage multiple priorities
• Strong documentation and reporting skills

Preferred skills

• Business Central implementation and configuration experience
• Basic knowledge of AL development and debugging
• Understanding of finance, accounting, supply chain, warehousing or manufacturing processes
• Power BI, Power Automate, APIs and system integrations
• Microsoft Business Central certification