Client Communication Assistant

About the role

We are seeking an organized and proactive Client Communication Assistant to support client communication, internal coordination, and project follow‑ups. The role reports to the Client Success Manager and offers a pathway into client success and account management.

Key responsibilities

• Assist the Client Success Manager with day‑to‑day client communication.
• Draft and send client updates, follow‑ups, meeting reminders, and status messages.
• Coordinate communication between clients and internal teams, gathering updates from SEO, content, development, and other departments.
• Follow up on pending tasks, deadlines, and client requests.
• Maintain organized records of client communications and project updates.
• Help prepare weekly and monthly client reports.
• Participate in client meetings and document key discussion points and action items.
• Monitor Slack, email, and project‑management platforms, escalating urgent concerns as needed.

Required profile

• Minimum 6 months of relevant experience in client communication, customer service, coordination, or a related role.
• Strong written and verbal English communication skills.
• Professional and confident client interaction.
• Excellent organizational and follow‑up abilities.
• Ability to multitask, prioritize, and meet deadlines.
• Proactive attitude with a willingness to learn and take responsibility.

Required skills

• Google Workspace
• Slack
• ClickUp
• Digital marketing (basic understanding)
• SEO (basic understanding)