Client Services Office Associate

About the role

Nobel Education Foundation connects students with international institutions and provides student placement and international education services. It is hiring a full-time, on-site Client Services office member in Kathmandu who acts as the main point of contact for students, parents and partner institutions.

Key responsibilities

• Respond to inquiries and give clear information about programs and services
• Manage client records, coordinate appointments and support application and documentation processes
• Monitor client satisfaction, address concerns and escalate issues when needed
• Collaborate on process improvements and support financial documentation related to fees and payments
• Contribute to a professional, welcoming office environment

Required profile

• Diploma or bachelor's degree in a relevant field (Business, Education, Management or Communications) preferred
• Relevant experience in client-facing roles; education or counseling experience is an advantage
• Good organizational and time-management skills, with attention to detail in handling records and application materials

Required skills

• Strong client services and customer service skills, with a focus on building trust and long-term relationships
• Clear verbal and written communication in English and local languages
• Experience supporting customer satisfaction initiatives such as handling inquiries, resolving issues and gathering feedback
• Basic understanding of finance related to educational fees, payment tracking and documentation
• Proficiency with office software (email, spreadsheets, word processing) and comfort learning new systems