Client Servicing Manager – Advertising Agency

About the role

DigitalIN is seeking an experienced Client Servicing Manager to lead key client relationships, major accounts and the client servicing team within an advertising and digital agency environment.

Key responsibilities

• Lead major client meetings, presentations and account discussions.
• Build and manage strong relationships with senior client stakeholders.
• Guide, mentor and manage the client servicing team.
• Ensure clear briefs, timelines, follow‑ups and delivery across accounts.
• Coordinate closely with Creative, Content, Design, Digital/Performance, Influencer and Production teams.
• Understand client business and marketing objectives and proactively identify opportunities.
• Manage estimates, quotations, purchase orders, billing, scope and other commercial matters.
• Prepare regular account status reports and address potential issues early.

Required profile

• 5–8+ years of experience in an advertising, digital, creative or integrated agency.
• Strong experience in client servicing / account management, handling multiple brands and campaigns.
• Confidence in leading senior client meetings and presentations.
• Excellent communication, negotiation and problem‑solving abilities.
• Proven ability to lead and develop a team.
• Good understanding of advertising, digital marketing, social media and creative processes.
• Strong ownership, organization and follow‑through.

Required skills