Collection & Recovery Officer

About the role

A responsible and proactive Collection & Recovery Officer is sought to manage customer collections, follow up on outstanding payments and support the timely recovery of receivables. The role involves regular customer communication, strong follow-up, accurate record keeping and close coordination with the Sales and Finance teams. It is based in Dhobighat, Lalitpur, with working hours of 9:30 AM to 5:30 PM.

Key responsibilities

• Follow up with customers by call, message, email and field visits on outstanding and overdue payments.
• Maintain and regularly update customer outstanding and collection records.
• Monitor payment commitments and follow up on promised payment dates.
• Communicate with customers about invoices, due dates, outstanding balances and account statements.
• Coordinate with Sales and Finance teams on pending payments, credit limits and customer accounts.
• Handle payment-related queries and coordinate internally to resolve collection issues.
• Support account reconciliation and keep proper collection documentation.
• Prepare regular collection, recovery and outstanding-payment reports.
• Conduct customer visits for payment collection and recovery when required, and escalate significantly overdue or unresolved accounts to the appropriate team.

Required profile

• Bachelor's degree in Finance, Accounting, Management or a related field.
• 1-2 years of experience in collections, recovery, accounts receivable, credit control or a similar role preferred.
• Good communication, negotiation and customer-handling skills, and ability to discuss outstanding payments with customers.
• Willingness to travel locally for customer visits and recovery activities.
• Must own a two-wheeler and hold a valid driving licence.

Required skills

• Basic understanding of accounting, invoices, receivables, reconciliation and payment processes.
• Strong follow-up and collection abilities.
• Good working knowledge of MS Excel and record management.
• Ability to manage multiple customer accounts and payment commitments.

To apply, send an updated CV by email; qualified candidates will be contacted for the next stage of recruitment.