Documentation Officer – Visa & Immigration

About the role

We are seeking a Documentation Officer to support our Denmark, Finland, Sweden & European Department. The role involves managing visa and immigration documentation for European destinations with high accuracy and professionalism. The ideal candidate is detail‑oriented, organized and thrives in a fast‑paced environment.

Key responsibilities

• Prepare, verify and maintain visa and immigration documentation for European destinations.
• Handle documentation processes for Denmark, Finland, Sweden and other European countries.
• Check applications and supporting documents for accuracy, completeness and compliance.
• Prepare and organise application forms, cover letters, checklists and other required documents.
• Coordinate with clients, consultants, embassies, VFS/visa centres and relevant authorities.
• Maintain updated records of applications, deadlines and case status.
• Monitor changes in visa requirements, documentation procedures and immigration policies.
• Follow up on pending applications and ensure timely submission.
• Identify missing or incorrect documents and liaise with clients for corrections.
• Maintain confidentiality and proper filing of client documents.
• Provide regular updates and reports to management.
• Perform other documentation and administrative duties as assigned.

Required profile

• At least 12 months of experience in documentation, visa or immigration processing.
• Strong attention to detail and ability to work accurately under pressure.
• Excellent organisational skills and ability to manage multiple cases simultaneously.
• Good communication skills for coordinating with clients and authorities.
• Commitment to confidentiality and data protection.

Required skills