Front Desk Officer

About the role

Mind Risers IT Training Institute is looking for a reliable, friendly and proactive full-time Front Desk Officer to serve as the first point of contact for visitors, students, clients and prospective customers. The role covers front desk operations, handling inquiries, coordinating communication across departments and providing administrative support. Working days are Sunday to Friday, 11 A.M to 6 P.M.

Key responsibilities

• Handle incoming phone calls and respond to customer, student and visitor inquiries.
• Manage social media messages, calls and inquiries received through promotional posts and other online platforms.
• Provide accurate information about courses, training programs, services and admission procedures.
• Resolve student, customer and visitor issues or complaints promptly and professionally.
• Receive, record and distribute incoming mail, packages and messages.
• Manage appointments, meeting schedules and meeting room bookings.
• Maintain records of visitors, inquiries, calls and other front desk activities.
• Keep the reception and front desk area clean, organized and stocked with supplies.
• Coordinate with admission, marketing, HR and other departments and follow up on inquiries, directing prospective students to the right departments.
• Assist with general administrative tasks and other duties assigned by the supervisor or management.

Required profile

• High school diploma or equivalent; a Bachelor's degree in Business Administration, Management or a related field is an advantage.
• Previous experience in a front desk, receptionist, customer service or administrative role is preferred; experience in an educational or IT training institute is an added advantage.
• Excellent verbal and written communication skills in English and Nepali.
• Strong organizational skills, attention to detail, ability to multitask and good problem-solving and customer-handling skills.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Familiarity with social media platforms and handling online customer inquiries.

What we offer

• Negotiable salary for a full-time position.
• Lunch provided during working hours.
• Stable full-time employment and professional growth opportunities.
• A friendly, collaborative work environment in a growing IT training institute.

To apply, send your updated resume and cover letter by email, mentioning "Application for Front Desk Officer" in the subject line.